Hiring for tech support is tricky — move too fast and you risk bad hires, move too slow and customers suffer. A contract-to-hire model solves
July 25, 2025
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Hiring for tech support is tricky — move too fast and you risk bad hires, move too slow and customers suffer. A contract-to-hire model solves
Tech support today is more than fixing problems — it’s about creating trust. If you want to stand out in 2025, focus on these five
A bad hire in tech support costs more than a salary. It wastes recruiting and training dollars, drags down productivity, frustrates customers, and can damage
We started Bridge Connect Group to solve two problems: businesses struggling to find reliable support talent, and talented people struggling to find meaningful jobs. For
Today’s customers expect help whenever they need it. If you don’t provide 24/7 support, they’ll find a competitor who does. Round-the-clock coverage means faster responses,